Effective date: 14-Aug-2025
At Ard-Ul-Oud (the “Website”, “we”, “us”, or “our”), we are committed to protecting and respecting your privacy in compliance with applicable Pakistani privacy, consumer protection, and e‑commerce laws. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit or purchase from our Website.
By using our Website, you consent to the practices described in this Privacy Policy.
1. Definitions
Customer / You / Your: any person or entity who visits, browses, registers, or purchases from the Website.
Products: perfumes, fragrance products, accessories and any other goods offered for sale on the Website.
Order: a purchase placed by you through the Website.
2. Eligibility
You must be at least 18 years old and legally capable of entering into a contract under Pakistani law to use this Website and place Orders. By placing an Order you represent and warrant that you meet these eligibility requirements.
3. Account Registration & Security
3.1. Where we require you to register an account, you must provide accurate, current and complete information. You are responsible for maintaining confidentiality of your account details and password. You agree to notify us immediately of any unauthorized use of your account.
3.2. We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably suspect are fraudulent.
4. Product Information, Pricing & Taxes
4.1. We endeavour to present accurate product descriptions, images and pricing. However, errors may occur. If a Product’s price is incorrectly listed, we may cancel the Order and notify you.
4.2. All prices shown on the Website are in Pakistani Rupees (PKR) unless stated otherwise. Prices may include applicable taxes where indicated; otherwise taxes (including sales tax) and other duties may be added at checkout in accordance with Pakistani tax law and the Federal Board of Revenue (FBR) requirements.
4.3. Because Pakistan’s tax and e‑commerce regulatory framework is evolving, we may need to collect or withhold taxes, duties or levies at the point of sale in line with guidance issued by FBR or other competent authorities. You agree that any such lawful tax, duty or deduction is payable in addition to the product price.
5. Orders, Acceptance & Payment
5.1. Placing an Order on the Website constitutes an offer by you to purchase the Product(s). Orders are subject to acceptance by us. We may accept or reject Orders at our discretion.
5.2. Payment options available on the Website (for example: credit/debit card, bank transfer, mobile wallet, cash‑on‑delivery) will be displayed at checkout. If you choose to pay by card or online method you must provide valid payment details and authorize us (or our payment processor) to charge the applicable amount.
5.3. For cash‑on‑delivery (COD) orders the courier may charge an additional COD fee. We reserve the right to refuse COD for certain Orders.
6. Delivery, Shipping & Risk of Loss
6.1. Delivery times quoted are estimates and not guaranteed. We will make reasonable efforts to deliver within the estimated timeframe but will not be liable for delays caused by courier services, customs, force majeure or other factors beyond our control.
6.2. Risk of loss and title for Products pass to you upon delivery to the address you provided, except where law provides otherwise.
6.3. International shipments (if any) may be subject to customs clearance, import duties, and taxes which are the responsibility of the recipient.
7. Returns, Refunds & Exchanges
7.1. Go through the Return and Exchange policy available on the website.
8. Product Safety & Allergens
8.1. Our Product descriptions may include ingredient highlights and safety information. Fragrance products can contain allergens; customers with sensitive skin or allergies should read labels carefully and, where uncertain, seek medical advice before use.
8.2. We are not liable for allergic reactions or misuse of Products. Where applicable, always follow usage instructions and storage recommendations.
9. Intellectual Property
9.1. All content on the Website (text, images, designs, logos, trademarks, photographs, product names, and other materials) is owned or licensed by Ard‑Ul‑Oud and is protected under applicable intellectual property laws.
9.2. You may not copy, reproduce, distribute, modify, create derivative works from, or publicly display any Website content without our prior written permission.
10. User‑Generated Content & Reviews
10.1. By posting content (reviews, comments, images) on the Website you grant us a worldwide, non‑exclusive, royalty‑free license to use, reproduce, adapt and publish that content for promotional and operational purposes.
10.2. You warrant that your content does not infringe third‑party rights, is not unlawful, defamatory, obscene or otherwise objectionable.
11. Limitation of Liability & Disclaimers
11.1. To the fullest extent permitted by law, Ard‑Ul‑Oud, its officers, employees or agents will not be liable for indirect, incidental, special, consequential or punitive damages arising from your use of the Website or Products.
11.2. Our total aggregate liability for any claim relating to the Website or Products shall not exceed the total amount paid by you for the relevant Order.
11.3. The Website and Products are provided “as is” and “as available” without warranties of any kind except as expressly provided.
12. Indemnity
You agree to indemnify and hold Ard‑Ul‑Oud harmless from any claim, loss, liability, costs or expenses (including reasonable legal fees) arising out of your breach of these Terms or your misuse of the Website.
13. Third Party Links & Services
The Website may contain links or integrations to third party websites or services. We do not endorse or control those third parties; your dealings with them are at your own risk.
14. Privacy & Data Protection
Our Privacy Policy describes how we collect, use and protect your personal data. By using the Website you consent to the collection and use of your personal information as set out in our Privacy Policy.
15. Promotions, Discounts & Gift Vouchers
Promotional offers are subject to separate terms which may be published with the offer. We reserve the right to suspend or cancel promotional offers in case of fraud or misuse.
16. Force Majeure
We will not be liable for failure or delay in performing our obligations caused by events beyond our reasonable control, including but not limited to acts of God, strikes, governmental action, pandemics, and courier failures.
17. Changes to Terms
We may modify these Terms from time to time. Changes will be effective when posted on the Website with an updated effective date. Continued use of the Website after changes constitutes acceptance of the updated Terms.
18. Governing Law & Dispute Resolution
These Terms are governed by the laws of the Islamic Republic of Pakistan. Any dispute arising out of these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of Pakistan, or resolved by arbitration in Pakistan if the parties agree to arbitration.
19. Contact Information
For questions about these Terms or any order, please contact:
Ard-Ul-Oud Email: support@ard-ul-oud.pk
Phone: 0301-8202735
Address: R-335, Block A, Naya Nazimabad, Karachi.
20. Contact Information
We may update this Terms & Conditions Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated policy will be posted on this page with the effective date.
