Effective date: 14-Aug-2025
At Ard-Ul-Oud (the “Website”, “we”, “us”, or “our”), we are committed to protecting and respecting your privacy in compliance with applicable Pakistani privacy, consumer protection, and e‑commerce laws. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit or purchase from our Website.
By using our Website, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
1.1 Information You Provide Directly
- Name, email address, phone number, billing/shipping address.
- Payment information (processed securely via our payment gateway provider; we do not store your full payment card details).
- Account login details (if you register an account).
- Order history and customer service interactions.
1.2 Information Collected Automatically
When you visit our Website, we may collect:
- IP address, browser type, device type, and operating system.
- Pages visited, time spent, referring/exit pages.
- Cookies and similar tracking technologies (see Section 6).
1.3 Information from Third Parties
We may receive information about you from trusted partners, couriers, payment processors, or marketing platforms, where permitted by law.
2. How We Use Your Information
We use your personal information for the following purposes:
- To comply with legal obligations, including taxation and reporting under the Federal Board of Revenue (FBR) rules.
- To process and fulfill your orders.
- To communicate with you regarding your orders, inquiries, or requests.
- To provide account access and maintain your preferences.
- To send you marketing communications (only where you have consented or as otherwise allowed by law).
- To improve our Website, products, and customer experience.
3. Sharing of Information
We may share your personal information with:
- Service providers: courier companies, payment processors, IT hosting providers.
- Regulatory authorities: FBR, consumer protection authorities, or other government bodies where required by law.
- Business partners: where joint marketing or promotional campaigns are conducted, with your consent where required.
- Legal purposes: to protect our rights, prevent fraud, or comply with court orders.
We do not sell your personal data to third parties.
4. Data Storage & Security
4.1. We store your data on secure servers within Pakistan or with reputable hosting providers in other jurisdictions that implement strong data protection measures.
4.2. We use reasonable technical and organizational measures to safeguard your personal data from unauthorized access, disclosure, alteration, or destruction.
4.3. While we take steps to protect your information, no method of transmission over the Internet is 100% secure. You acknowledge this risk when providing personal information.
5. Your Rights
Subject to applicable Pakistani laws, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal information (subject to legal retention requirements).
- Withdraw consent for marketing communications at any time.
Requests can be made by contacting us using the details in Section 10.
6. Cookies & Tracking Technologies
6.1. Our Website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content.
6.2. Cookies may be “session” cookies (deleted after you close your browser) or “persistent” cookies (stored on your device until expiry or deletion).
6.3. You can manage or disable cookies via your browser settings, but some Website features may not function properly if cookies are disabled.
7. Marketing Communications
7.1. Where you have opted in, we may send you emails, SMS messages, or WhatsApp messages about our products, offers, or events.
7.2. You may opt out of marketing communications at any time by following the unsubscribe link in our emails, replying STOP to SMS, or contacting us directly.
8. Retention of Data
We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law (for example, tax record retention periods under FBR rules).
9. Children’s Privacy
Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a minor, we will delete it promptly.
10. Contact Us
If you have any questions or requests regarding this Privacy Policy or how we handle your data, please contact us at:
Ard-Ul-Oud Email: support@ard-ul-oud.pk
Phone: 0301-8202735
Address: R-335, Block A, Naya Nazimabad, Karachi.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated policy will be posted on this page with the effective date.
